You are only able to use the right of withdrawal/cancellation of purchase if the product is unused, the packaging need to be unbroken (if it’s a sealed packaging) and the product must be undamaged and in the same state as a new product.
The right of withdrawal/cancellation of purchase is not applicable if a sealed packaging is broken as the product can’t be reselled due to health concerns.
Refund after approved return of product, will occur within 30 days from the approval and the payment will be refunded through the payment method used during the purchase.
Complaints & Warranty:
We don’t supply any specific product warranty, instead we follow the laws & regulations statued by the European Union. Read more below.
The directive statues that we are obligated to give the customer a complaint time of 2 years from the purchase was made. Although we have chosen to extend this period to 3 years!
If a product is broken when received and the fault is originated from the manufacturing process, then you need to contact us BEFORE sending it back to us. The same procedure goes for any fault that is detected AFTER the product is received and the fault didn’t occur due to improper use. To send a complaint go to this page: Complaints & Withdrawal
If a complaint is sent and the faulty product is determined to have broken due to improper use or by external damage, you will be obligated to pay a handling fee that starts from 495 SEK.
If you aren’t happy with our service or the resolution of a complaint with us, you have the possibility to make an official dispute through Online Dispute Resolution provided by Europa.eu. Read more here: Out-of-court procedures for consumers If you wish to open a dispute you can do it here: Online Dispute Resolution
Shipping damages should ALWAYS be handled by the shipping company and we urge you to contact the company which handled the shipping if you notice any damage on the packaging and/or on the products.
Handling: 1-5 weekdays. We ship orders all weekdays (monday to friday) with the exception of holidays. If you place an order on a weekend or during a holiday, your order will be handled the first weekday that occurs after the weekend/holiday.
Delivery time: 5 to 30 weekdays, depending on your location. The delivery time includes a handling time of 1-5 working days (see above).
EXCEPTION: At times when we are overwhelmed with orders, the handling & delivery time can be delayed beyond what is stated above. This also applies during the holiday period (June – August) and in connection with Christmas & New Year.
Shipping damages should ALWAYS be handled by the shipping company and we urge you to contact the company which handled the shipping if you notice any damage on the packaging and/or on the products. If you don’t get any help, then please contact us for assistance.
Armsport Sverige AB can never be held responsible for any shipping delays. Contact the shipping company regarding questions about delayed shipping.
Prices, VAT & Shipping costs:
VAT is currently added with 25% for customers from a country inside the European Union.
Customers from countries outside of the European Union (eg Norway, USA etc) will not be charged VAT at the point of purchase, but are obliged to pay any customs and VAT charges invoiced by the shipping company or the authority that handles customs duties and VAT.
The prices in the store should normally show the prices with correct VAT included/excluded depending on country. If for some reason the store system cannot locate the customer’s location, the prices can be displayed incorrectly with/without VAT. However, this is always corrected at the checkout after the customer has submitted their address information. When the customer submits their address information correctly in the checkout, the prices are always displayed with the correct VAT amount included/excluded and the total amount shown includes/excludes VAT and possibly shipping costs.
The customer is always solely responsible for any cost relating to customs and taxes. Armsport Sverige AB will never be responsible for any such costs.
Shipping costs is calculated during checkout and is depending on which product you ordered, measurements, weight and the destination of the delivery.
Disclaimer! We don’t take any responsibility for any unintentional errors regarding the prices & fees displayed in our store. The final amount to be payed can be adjusted if the faulty price highly deviates from the correct price. We always do everything we can to display correct prices.
* DISCLAIMER! WE TAKE NO RESPONSIBILITY FOR ANY UNINTENTIONAL ERRORS IN THE ABOVE TERMS & CONDITIONS AND WE RESERVE THE RIGHT TO CHANGE THEM AT ANY TIME *