We have now removed the temporary fee in addition to the shipping cost for shipping to Australia, Canada, China & USA. This means that only the usual shipping cost is charged to these countries.
Unfortunately, we are forced to charge a temporary fee in addition to the shipping cost for deliveries to Australia, Canada, China & USA. The amount of the fee varies between 10 SEK upto 92 SEK (about 1 upto 10 USD), depending on the weight and the destination country and the fee is shown at checkout. However, we have chosen NOT to charge this fee for shipments that weigh more than 2kg, which means the fee is included for larger parcels.
This fee has been temporarily introduced by PostNord, similar to all other freight companies, to compensate for the increased costs for shipments by air. The increased costs are mainly due to the severely limited air traffic that still prevails. Hopefully this fee don’t remain too long and we hope to be able to remove it as soon as possible.
We hope that our customers understand the situation and understand that this is out of our control.
We have been alerted about an error in our shipping fee calculator plugin that occurred after the latest update, which caused shipping fees in some cases to be summed up instead of gradually increased depending on weight. This caused shipping fees that are completely absurd in comparison to the actual weight…
NOTE! For clarity: No customers have payed the elevated shipping cost. The error has only affected certain regions and certain shipping options. Our guess, however, is that people who have encountered this issue have chosen not to shop with us, which is hard for a small business like ours.
We are so very sorry for this and are really sad if customers left the store due to this, which is completely understandable. The technical issue that caused this error has now been fixed and all shipping fees are now displayed correctly at checkout. Shipping fees to some EU countries and also countries outside the EU are still higher than usual. We hope that the Covid-19 situation will soon settle down and that shipping costs will drop as air traffic returns to normal, as the severely limited air traffic is the cause to the much higher costs for shipping companies and also contributes to longer shipping times.
If you have any questions about shipping fees, notice any issues or just have general questions, do not hesitate to contact us!
EDIT: To compensate for any inconveniences, we offer a 10% discount on all products for the remainder of the month.
Enter code: sorry
in the shopping cart or at checkout to receive a 10% discount on your entire order.
With warm greetings
from a cold Sweden